IT Service Management (ITSM) is a rapidly evolving industry. Over the last few years there has been a significant change in how companies deploy and support their infrastructure technologies, with Cloud and Infrastructure as a Service (Iaas) now maturing into a viable alternative to constrictive on-premise solutions.
ServiceNow is the dominant vendor in the ITSM space, and whilst our capability is geared toward servicing the wider ITSM community, ServiceNow is becoming the de facto standard in this area. The ServiceNow suite leverages the benefits of both hosted and on-premise systems and requires experienced specialists to design, deploy and implement.
Recent advances in the platform have seen it develop from a Cloud based ITSM tool into an enterprise platform that enables organisations to fully understand, manage, analyse and improve their enterprise functions and processes. The rapid adoption of ServiceNow across financial markets has led to a talent vacuum and shortage of ServiceNow skills in the key metro locations. We are always keen to speak with ServiceNow specialists or ITSM professionals looking to transition into the ServiceNow space.
We find that our ITSM offering complements our proposition within Systems Management. We classify Systems Management as the infrastructure that enables management and reporting across core infrastructure – networks, compute, platforms. Often a highly bespoke environment comprising multiple disparate systems, Systems Management platforms are complex and comprise a mixture of traditional on-premise solutions complemented by more flexible Cloud-based offerings.
Skills in this area are varied. We help firms find the talent they need to allow them migrate from cumbersome proprietary platforms to systems that leverage the cost and operational efficiencies of software-defined infrastructure. Equally if you are technologist with depth as well as breadth across infrastructure and you’ve embraced automation and orchestration techniques then your experience may well suit a role with Systems Management.